Privacy Policy
How we collect, use, and protect your information
Last updated: 9 July 2026
Sunny Smiles Family Day Care ('we', 'us', 'our') is committed to protecting your privacy. This policy explains how we handle personal information collected through our website and enquiry form, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We collect personal information you provide directly to us, including: your name and contact details (phone number and email address), your child's name and age, your preferred care start date and days, and any additional information you include in your enquiry message. We only collect information that is necessary to respond to your enquiry and provide our family day care services.
How We Use Your Information
We use the information you provide to respond to your enquiry about our family day care services, assess whether our service is a suitable fit for your child, contact you to arrange an orientation visit or answer your questions, and maintain records as required by our regulatory obligations under the Education and Care Services National Law.
Analytics & Cookies
With your consent, we use Google Analytics 4 to understand how visitors use our website. This helps us improve the information and experience we provide. Google Analytics collects anonymised data such as pages visited, time spent on the site, and general location (city/region level). No personally identifiable information is sent to Google Analytics. You can accept or decline analytics cookies via the cookie consent banner shown on your first visit. You may withdraw your consent at any time by clearing your browser cookies.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with our approved family day care provider (Fairfield City Best Start Education & Care) as required for regulatory compliance. We do not share your information with any other third parties without your consent, except where required by law.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Enquiry form submissions are transmitted securely. We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
Your Rights
Under the Australian Privacy Act, you have the right to access the personal information we hold about you, request corrections to inaccurate or incomplete information, and make a complaint if you believe we have breached your privacy. To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected] or call 0474 549 779. We will respond to your enquiry within a reasonable timeframe.
Have a question about your privacy?
We're happy to answer any questions about how we handle your information.
Get in Touch